Terms & Conditions
Access to and use of this website and the products and services available through this website are subject to the following terms and conditions. By accessing this website, you agree to be bound by all these terms and conditions. These terms and conditions may be updated from time to time without notice. Accordingly, you should check this page regularly and review any changes. If at any time you do not agree to these terms and conditions in full, please do not use this website. We reserve the right to change services, refuse service, terminate accounts or access, or remove or edit content in our sole discretion.
All sales are final. We do not offer refunds or exchanges for incorrect purchases or change of mind once fabric has been cut, or once digital products have been delivered. Please follow the care instructions as outlined in product description as we are unable to accept claims on fabrics which have been laundered incorrectly. The colour of fabrics as depicted online cannot be guaranteed by The Fabric Store due to variances beyond our control such as computer monitor settings. In the unlikely event that we have sent you the wrong fabric or you find that your fabric is faulty, we will replace the fabric at no charge or if we are unable to do this due to the product being unavailable we will refund both the fabric cost and the shipping fee (if applicable).
All claims on faulty items must be made within 21 days of purchase & proof of purchase must be provided. To make a claim please email us at firstname.lastname@example.org
By placing an order via this website you warrant that you are of legal age to form a binding contract. You undertake to provide true, accurate, current and complete information about yourself as prompted by the websites registration form/s. You undertake that you are the authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods you are ordering. If you provide any information that is untrue, inaccurate, not current, incomplete (or becomes untrue, inaccurate, not current or incomplete), or if you are not the authorised user of the credit or debit card or we have reason to suspect such information is inaccurate or incomplete or the payment method unauthorised, we have the right to suspend or terminate your use of the website and refuse any and all current or future use of the website.
You are responsible for maintaining the confidentiality of your account details and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. You agree to notify us of any misuse or breach of security.
The colour of fabrics as depicted online cannot be guaranteed by The Fabric Store due to elements beyond our control such as variances in computer monitor settings. We will do our best to accurately describe our products, however if you are unsure of the colour, weight, style, grain or pattern of any of our fabrics we strongly recommend to order a sample before purchasing. Fabric price for our online store is set separately from our physical stores, and may therefore differ from the in-store price. This is due to a number of factors including changing currency rates as well as handling & administrative costs. We do not offer refunds or reimbursement if you find the same fabric at a lower price in-store.
We will endeavour to supply all orders placed and accepted on the website, however, order placement and acceptance do not constitute an obligation on us to supply until you receive confirmation of your order from us.
Our Online Loyalty club is exclusive to our Online Collection, and points can only be accrued or spent via our Online Collection. Any vouchers purchased through the Online Loyalty Club can only be used online by applying the voucher code at checkout. Loyalty Club voucher codes cannot be used in conjunction with any other offer.
The Loyalty Card system in place at our bricks and mortar stores is exclusive to our retail locations in New Zealand and Australia, and cannot be applied to online orders.
Online Gift Vouchers
- The Fabric Store Online gift vouchers are redeemable through the online store only and cannot be redeemed in any of our physical bricks and mortar stores.
- Gift vouchers can be used to purchase fabric samples, fabric meterage and to cover shipping costs where applicable.
- Gift vouchers can be used only once and no change will be given. If the purchase is less than the value of the gift card the remaining balance will become void.
- Gift vouchers cannot be redeemed for cash.
- Gift vouchers are non-refundable and non-returnable.
- The Fabric Store Online cannot be held responsible for lost or stolen gift vouchers and in the unlikely event that this occurs gift cards will not be replaced or refunded.
- The Fabric Store Online reserves the right to refuse to accept a gift voucher as payment where it reasonably suspects that the gift voucher may have been stolen or obtained in an illegal way.
- Gift vouchers are valid for 12 months from date of purchase and any remaining balance after expiry will become void.
Shipping Terms for Fabrics & Accessories
Australia, North America, Europe and Asia:
We use DHL for deliveries to Australia and our international destinations. If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call. Delivery times as follows:
Australia Metro: 2-3 Working Days
Australia Rural: 3-5 Working Days
Asia Metro: 3-4 Working Days
Asia Rural: 3-6 Working Days
USA, Canada & Mexico Metro: 3-4 Working Days
USA, Canada & Mexico Rural: 3-6 Working Days
Europe & UK Metro: 3-4 Working Days
Europe & UK Rural: 3-6 Working Days
We use Courier Post for deliveries within New Zealand. Signature is required and card to call will be left if no one is at home. Note we cannot deliver to PO Box numbers. Delivery times as follows:
North Island Metro: 1-2 Working Days
South Island: 2-3 Working Days
Rural Deliveries: 3-4 Working Days
Shipping Terms for Samples
New Zealand: Samples are sent via Courier Post and are subject to the same delivery terms & timeframes as for fabrics shipped.
All Other Locations: Samples are sent via New Zealand standard post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows: Australia: 7-14 working days, North America, Europe and Asia: 10-15 working days.
We are permitting you a limited license to access and make personal use of the website. This license does not include any downloading or copying of information for yourself or a third party, caching, unauthorized hypertext links and the framing of any content available through this website. The intellectual property rights in all software and contents made available to you or through this website remain our property (and that our of licensors). You are not permitted to publicise, manipulate, distribute or otherwise reproduce any of the content made available to you or through this website.
You must not misuse this website. You must not upload, post or transmit any unusually large or potentially disruptive material, content you do not have a right to make available (such as the intellectual property of another party), any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
While using this website, you must not commit or encourage any criminal offence; transmit or distribute any virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the website; corrupt data; cause annoyance to other users; send any SPAM, unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. We may report any criminal activities and disclose your identity to the relevant enforcement agencies.
Disclaimer & Indemnity
Other than as required under applicable consumer protection laws, under no circumstance will we be liable for any loss or damage caused by your reliance on information or products obtained through the website or a linked website. You expressly understand and agree that we and our related companies, subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from use of the website, content or any related services.
You agree to indemnify and hold us (and our officers, directors, agents, related companies, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable legal fees, for or arising out of or related to your breach of these terms and conditions, or your violation of any law or the rights of a third party.
Prices - All prices are to be paid in United States Dollars or Great British Pounds and any VAT / GST (goods and services tax) will be collected at checkout, payable under the Goods and Services Tax Act 1985 unless explicitly stated otherwise. Any additional taxes or levies that are imposed due to your geographical location are your responsibility.
Governing Law - The laws of New Zealand govern these terms and conditions and the contractual relationship between us. We both agree to submit to the non-exclusive jurisdiction of the Courts of New Zealand.
Electronic Communication - You consent to receiving communications from us electronically and we consent to receiving communications from you electronically. We will communicate with you by email or by posting notices on the website.
No Waiver - If we do not exercise or enforce any right available to us under these terms and conditions, it does not constitute a waiver of those rights.
Severability - If any provision or part thereof of these terms and conditions becomes or is held to be invalid, unenforceable or illegal for any reason, that provision or part thereof shall be severed from the remaining terms and conditions, which shall continue in full force and effect.
Here at The Fabric Store, we respect our customers right to privacy and abide fully by the New Zealand Privacy Act 1993 and, where applicable, the European Union’s General Data Protection Regulation. Please read our policy before submitting any personal information. By using our website, you are accepting our practices as outlined below:
- Your personal information is not used to make automated decisions.
- You are responsible for maintaining and promptly updating your personal information for accuracy and completeness. You have the right for your personal information to be removed from our database if so requested.
- You are responsible for all actions taken with your username, email and password. We recommend you do not share such information with third parties.
- We use Google Analytics to obtain anonymised data about our website (such as unique visitors and the number of visits). This anonymous data is stored by Google Analytics for a period of 26 months in accordance with its policy, following which it is deleted.
- We use Mailchimp to manage our mailing list. Only once you sign up to our mailing list will Mailchimp be able to access the information you have provided. You are able to update your email marketing preferences via the links provided in the footer of all MailChimp hosted correspondence. You may also unsubscribe at any time from our mailing list and you will find options for doing so at the end of the correspondence. Alternatively, you may email us to have this request actioned.
- When you click on links on our store, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To update your account information click the link below: