Shipping

Free shipping on orders over $100 USD!*
*Or your local currency equivalent, approx $135 CAD / £75 GBP / €85 EUR.

All orders placed through our Online Collection - weare.thefabricstoreonline.com, are processed and dispatched from our Auckland based New Zealand HQ which is separate to our store locations.

New Zealand is currently under Level 1 restrictions. Our online store remains open and our team will be adhering to strict social distancing and hygiene protocols as well as maintaining contactless courier collections. Please expect that there may still be some delays in order processing. We are currently processing orders within 10 working days.

All deliveries are contactless unless otherwise requested. For further information from our international shipping provider DHL Express, read their updates page here. DHL Express have advised deliveries may take up to 10 working days at the moment. For specific time frames check their dedicated page here.

Click on your area below for standard shipping rates & timeframes:

USA

Shipping Rates:
Flat Rate Charged on all Regular Sized Purchases: $12.00 (USD)
Samples: FREE

Delivery Times:
We use DHL for deliveries into the USA. If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call.
If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on contact@thefabricstoreonline.com immediately after placing your order. Please note we cannot deliver to PO box numbers, so please include a physical address at checkout.
Delivery times from date shipped as follows:
Metro: 3-4 working days
Rural: 3-6 working days

Fabric Sample Delivery Times: 
Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
Metro & Rural: 5-12 Working Days
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.

Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs, or our overview page to get a better idea of our US order process - Buying fabrics online in the USA

Canada & Mexico

Shipping Rates: 
Flat Rate Charged on all Regular Sized Purchases: $20.00 (USD)
Samples: FREE

Delivery Times:
We use DHL for deliveries into Canada & Mexico. If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call.
If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on contact@thefabricstoreonline.com immediately after placing your order. Please note we cannot deliver to PO box numbers, so please include a physical address at checkout.
Delivery times from date shipped as follows:
Metro: 3-4 working days
Rural: 3-6 working days

Fabric Sample Delivery Times:
Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
Metro & Rural: 5-14 Working Days
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.

Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.

New Zealand

Shipping Rates:
Standard Shipping: $7.00 (USD)
Signature Required: $10.00 (USD)
Samples: FREE

Standard Service:
Our standard service gives NZ Post the authority to leave your order in a safe spot if you are not at home at time of delivery. We strongly advise using our Special Instructions box at cart to provide delivery instructions when possible. You can customise your delivery with NZ Post to suit your needs, choose Parcel Leave, Parcel Redirect or Parcel Collect to ensure you get your order delivered first time.

Signature Required Service:
For extra security and peace of mind for your order, the signature of the addressee or the person accepting the delivery can be collected by NZ Post for a small additional charge of $2. Once the item has been delivered, you can view the signature online via the tracking tool which can then be emailed or printed for future reference.

NZ Post - Rural Delivery:
With access to New Zealand Post’s network, we can deliver to over 200,000 rural delivery addresses. Please note that delivering to rural addresses can add between 1-3 days to the standard targeted delivery times.

Delivery Times:
Delivery times from date shipped as follows:
North Island Metro: 1-2 Working Days
South Island: 2-3 Working Days
Rural Deliveries: 3-5 Working Days

Australia

Shipping Rates:
Flat Rate Charged on all Regular Sized Purchases: $10.00 (USD)
Samples: FREE

Delivery Times:
We use DHL for deliveries into Australia. If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call.
If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on contact@thefabricstoreonline.com immediately after placing your order. Please note we cannot deliver to PO box numbers, so please include a physical address at checkout.
Delivery times from date shipped as follows:
Metro: 2-3 working days
Rural: 3-5 working days

Fabric Sample Delivery Times:
Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
Metro & Rural: 7-14 Working Days.
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.

Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.

Don't forget our Australian bricks & mortar stores offer mail order too! Mail orders come direct from your local store and uses ExpressPost, get in touch with them here.

Asia

We currently ship to China, French Polynesia, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Sri Lanka, South Korea, Hong Kong, Tahiti, Taiwan, Thailand and Vietnam but contact us if your destination isn’t listed.

For deliveries to India, please contact us before placing your order.

Shipping Rates:
Flat Rate Charged on all Regular Sized Purchases: $20.00 (USD)
Samples: FREE

Delivery Times:
We use DHL for deliveries into India Japan, Pakistan, Philippines, Singapore, Sri Lanka, South Korea, Malaysia, Hong Kong, Tahiti, Taiwan, Thailand and Vietnam. If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call.
If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on contact@thefabricstoreonline.com immediately after placing your order. Please note we cannot deliver to PO box numbers, so please include a physical address at checkout.
Delivery times from date shipped as follows:
Metro: 3-4 working days
Rural: 3-6 working days

Fabric Sample Delivery Times: 
Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
Metro & Rural: 5-12 Working Days
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.

Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.

UK & Europe

Important notice for shipments into Europe after 1st July 2021

Please note, whilst we await our IOSS registration number, tax fees will be payable on all orders that enter European member state country.

If your order arrives into a European country on or after July 1st 2021, you will be contacted by DHL Express to pay fees so that your parcel can be delivered. These fees will include (but are not limited to) a VAT charge and an Advance Payment Surcharge. If you do not pay these fees your parcel will not be delivered. Read on below for more details.

Once we have completed registration we will collect VAT at checkout and no further VAT fees will be payable on orders under €150. All orders over €150 will continue to have VAT fees payable when they enter Europe.

We currently ship to the United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey and Ukraine but contact us if your destination isn’t listed.

Shipping Rates:
Flat Rate Charged on all Regular Sized Purchases: $30.00(USD)
Samples: FREE

Delivery Times:
We use DHL for deliveries into The United Kingdom and Ireland and also for our European destinations which so far include Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey and Ukraine. If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call.
If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on contact@thefabricstoreonline.com immediately after placing your order. Please note we cannot deliver to PO box numbers, so please include a physical address at checkout.
Delivery times from date shipped as follows:
Metro: 3-4 working days
Rural: 3-6 working days

Fabric Sample Delivery Times: 
Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
Metro & Rural: 5-12 Working Days
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.

Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.

Oceania

We currently ship to New Caledonia but contact us if your destination isn’t listed.

Shipping Rates:
Flat Rate Charged on all Regular Sized Purchases: $20.00 (USD)
Samples: FREE

Delivery Times:
We use DHL for deliveries into New Caledonia. If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call.
If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on contact@thefabricstoreonline.com immediately after placing your order. Please note we cannot deliver to PO box numbers, so please include a physical address at checkout.
Delivery times from date shipped as follows:
Metro: 3-4 working days
Rural: 3-6 working days

Fabric Sample Delivery Times:
Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
Metro & Rural: 5-12 Working Days
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.

Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs

Rest Of World

Although our free shipping threshold only applies to countries listed above, we can still ship fabrics anywhere in the world! If your country is not listed above shipping rates are as below.

Shipping Rates:
Orders under $150 (USD) : $60 (USD)
Orders over $150 (USD): $45 (USD)
Sample only orders: Free

Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.

All orders are shipped from our New Zealand HQ therefore all purchases from outside New Zealand qualify as international and may be subject to duties and taxes. The full cost of shipping your order (even if you are not paying your shipping yourself) may also be included as part of the total value of your parcel and may contribute to tax and duty thresholds and charges. All shipping time frames listed above may vary depending on your local customs agencies processing times. Please read our International Ordering Guide page for further information.

Please note orders placed during a sale or promotional period may take up to 5 working days to be processed. If your order is time sensitive please email contact@thefabricstoreonline.com and we will do our best to rush it through.

*Free shipping does not apply to wholesale orders. Orders to ROW do not qualify for our free shipping offer.

All orders are shipped from our New Zealand HQ therefore all purchases from outside New Zealand qualify as international and may be subject to duties and taxes. The full cost of shipping your order (even if you are not paying your shipping yourself) may also be included as part of the total value of your parcel and may contribute to tax and duty thresholds and charges. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here. All shipping time frames listed above may vary depending on your local customs agency's processing times. Please read our International Ordering Guide page for further information.

Please note orders placed during a sale or promotional period may take up to 5 working days to be processed. If your order is time sensitive please email orders@thefabricstoreonline.com and we will do our best to rush it through.

*Free shipping does not apply to wholesale orders. Orders to ROW do not qualify for our free shipping offer.


Shipping during the Covid-19 pandemic

All deliveries are contactless unless otherwise requested.

For further information from our international shipping provider DHL Express, read their updates page here.

Online orders to New Zealand are sent via NZ Post read their updates here.

Check our our Covid-19 page for more details & FAQs.