All online orders are sent from New Zealand.
When purchasing from us from the EU, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
What does this mean? When you shop online with us, as long as your order total is less than €150, you will have no extra fees to pay to get your parcel, easy!**
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
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