We use DHL Express for all orders outside of New Zealand and they have advised deliveries may take up to 10 working days at the moment. For specific time frames check their dedicated page here.
All of our orders are shipped from our HQ in New Zealand, which means packages must be cleared by local customs as they enter your country. All non-sample orders are traceable, and a track and trace link will be sent to you via email once you complete your purchase. Please click on your country below for more information:
If your purchase is over the $800USD threshold, US customs will require your importer code and will contact you via phone to request this. If you want to avoid these taxes and duties and to ensure that your purchase makes it to you in the timeframe outlined on our shipping guide, your orders need to be limited to $800USD per transaction. If multiple packages are shipped to one customer in a single day which together exceeds the $800 threshold, US customs may combine their value in which case they would be subject to duties and taxes. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here. For more information, read our overview page - Buying fabrics online in the USA
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL General Customer Service information for Customers calling from within the United States
1-800-call-DHL (1-800-225-5345)
For DHL Track & Trace information relating to your parcel please visit,
The current threshold for Australia is $1000 (AUD). All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. You can read more about this here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
DHL unfortunately do not deliver to PO boxes or Parcel lockers within Australia, so please make sure you include a physical address when you are checking out in the Online Collection.
For DHL General Customer Service information for Customers calling from within Australia 13 14 06 (local call center)
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.au/en/express/tracking.html
If you are concerned about delivery or import charges, it maybe worth considering ordering through your local Australian store instead as they offer mail order too! Mail orders come direct from your local store and use ExpressPost, get in touch with them here.
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
https://www.dhl.com/at-en/home/contact-us.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.be/en/express/tracking.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
https://www.logistics.dhl/bg-en/home/tracking.html
If you are buying our fabric online in China, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.cn.dhl.com/en/express.html
If you are buying our fabric online in Canada, please note that the threshold on packages entering Canada from overseas is currently $20 (CAD). All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies. We wish to provide an alternative to local fabric shops in Canada, however, we cannot absorb the extra costs incurred by Canadian customs.
For DHL General Customer Service information for Customers calling from within Canada 1-855-DHL-SHIP (1-855-345-7447)
For DHL Track & Trace information relating to your parcel please visit,
http://international.dhl.ca/en/express/tracking.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
https://www.dhl.com/hr-en/home.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
https://www.dhl.com.cy/en.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
https://www.dhl.com/cz-en/home.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.dk/en/express/tracking.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.si/sl.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.fi/en/express/tracking.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
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For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.fr/en/express/tracking.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
https://nolp.dhl.de/nextt-online-public/report_popup.jsp
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.gr/en/express/tracking.html
For DHL General Customer Service information for Customers calling within Hong Kong: 852 2400 3388
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.hk/en.html
If you are buying our fabric online in India, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.co.in/en/express.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.ie/en/express/tracking.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.it/en/express/tracking.html
If you are buying our fabric online in Japan, please note that all purchases over the current 10,000 Yen threshold will be subject to local duties and taxes on the value of the entire purchase, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.co.jp/en.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
https://www.logistics.dhl/lv-lv/home.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
https://www.dhl.lt/lt.html
If you are buying our fabric online in Malaysia, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL General Customer Service information for Customers calling within Malaysia: 1800- 888 388
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.my/en.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
https://www.dhl.com.mt/en/contact_center/contact_express.html
If you are buying our fabric online in Mexico, please note that the threshold on packages entering Mexico from overseas is currently $50 (USD). All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies
For DHL Track & Trace information relating to your parcel please visit,
https://www.logistics.dhl/mx-es/home.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.nl/en/express/tracking.html
If you are buying our fabric online in New Caledonia, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.nl/en/express/tracking.html
If you are buying our fabric online in Norway, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.no/en/express/tracking.html
If you are buying our fabric online in Pakistan, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.pk/en/express.html
The current threshold for Philippines is ₱ 10,000 / $207 (USD). All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
DHL will unfortunately not deliver to PO boxes or Parcel lockers within Philippines, so please make sure you include a physical address when you are checking out in the online store.
For DHL General Customer Service information for Customers calling from within Philippines 811 7000 (local call center)
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.ph/en/express/shipping.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.pl/en/express/tracking.html.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.pt/pt.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.ro/ro.html
If you are buying our fabric online in Singapore, please note that the threshold on packages entering Singapore is currently $400 (SGD). All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL General Customer Service information for Customers calling within Singapore: 1800-285 8888
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.sg/en/express/tracking.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.si/sl.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.sk/en.html
If you are buying our fabric online in South Korea, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
https://www.logistics.dhl/kr-en/home/tracking.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.es/en.html
If you are buying our fabric online in Sri Lanka, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
https://www.logistics.dhl/lk-en/home/tracking/tracking-express.html
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.se/en/express/tracking.html
If you are buying our fabric online in Switzerland, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.ch/en/express/tracking.html
If you are buying our fabric online in French Polynesia, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
https://www.dhl.com/en/ti/country_profile.html
If you are buying our fabric online in Taiwan, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
www.logistics.dhl/tw-en/home/tracking.html
If you are buying our fabric online in Thailand, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL General Customer Service information for Customers calling within Thailand: 02-345-5000
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.co.th/en/express/tracking.html
If you are buying our fabric online in Turkey, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.pl/en/express/tracking.html.html
If you are buying our fabric online in the UK, please note that the current threshold on packages entering The United Kingdom is £135 / $180 USD. All purchases over this amount will be subject to local duties, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
At checkout we will automatically apply 20% VAT to all products that require it. All prices shown throughout the site, before checkout, are exclusive of VAT.
For DHL General Customer Service information for Customers calling from within The United Kingdom: +44 (0) 844 248 0844
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.co.uk/en/express/tracking.html
If you are buying our fabric online in Vietnam, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If your order is near or over the threshold for your country please email contact@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and is dependent on your countries current customs policies.
For DHL General Customer Service information for Customers calling within Vietnam: 1800 1530 (Toll free)
For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.vn/en.html
Shipping to Ukraine is temporarily unavailable. Please contact us at support@thefabricstoreonline.com for alternative options.
When purchasing from us, if your order is under €150, tax will now be automatically collected at checkout (previously this was collected when your parcel entered Europe). Therefore, all the prices shown throughout the website, before checkout, do not include tax.
If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
If you need help with your order please email support@thefabricstoreonline.com before you purchase and we will do our best to provide further information. Please note we cannot assist you after an order has already been placed.
Customs will generally base the value of your order on the price of the goods, plus the cost of the shipping. In some cases even if you have not paid for shipping (i.e free shipping offer used) customs may still include a charge for shipping in the value of your order. We do our best to provide correct information but unfortunately this is outside of our control and depends on your countries current customs policies.
For DHL Track & Trace information relating to your parcel please visit,
https://www.dhl.com.ua/en.html
Please Note: Orders exceeding your countries current tax threshold will be subject to taxes and duties when being processed through customs. These taxes and duties will be calculated by your local customs agency, and will be the sole responsibility of the purchaser.
The full shipping cost to send a parcel may also be included as part of the total value of the parcel, even if you have not paid for the shipping yourself (free shipping offer). Additionally as we subsidize the shipping costs the true cost of shipping is the value customs use, so if you require information on the full shipping cost of an order you would like to place please be in touch with us by email before you purchase and we will do our best to provide an accurate quote.
DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.
We use DHL for all international deliveries (excluding sample purchases). If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call. Please also note – shipping time frame may vary depending on your local customs agency. Unfortunately this is something us at The Fabric Store or DHL has no control over.
Orders placed during a sale or promotional period may take up to 7 working days to be processed. If your order is time sensitive please email contact@thefabricstoreonline.com and we will do our best to rush it through.
*Free shipping does not apply to wholesale orders. Orders to ROW countries not stated above do not qualify for our free shipping offer.
